Questions?
We are here to help answer any and all of your questions. Check out our FAQs below and if you need further help reach out to us via hello@labret.co or our WhatsApp (6399 7930).
ONLINE ORDERS
Everything you need to know about your online orders. Don't hesitate to reach out if you have any other questions!
HOW MUCH DOES SHIPPING COST?
We offer free shipping via SF express for all orders above $400 HKD. For orders under $400 HKD, there is a $40 HKD shipping fee.
HOW LONG DOES DELIVERY TAKE?
Your orders will arrive to your doorstep within 2-3 working days.
WHERE DO YOU SHIP?
We ship all over Hong Kong.
I HAVENT RECIEVED MY ORDER
Please email us with your order number at hello@labret.co and we will assist you!
WHAT IS YOUR RETURN POLICY?
All sales are final, and we do not offer returns. We appreciate your understanding and hope you find the perfect piece to love!
DAMAGED ORDER?
We are so sorry to hear that your order arrived damaged! Please reach out to our team at hello@labret.co and we will assist you!
PIERCING
Everything you need to know about LABRET's Piercing Services. Don't hesitate to reach out if you have any other questions!
HOW OLD DO YOU NEED TO BE TO GET PIERCED?
We pierce from age 5 and up! All minors (ages 5 - 17) must be accompanied by a parent or legal guardian.
DO YOU USE NEEDLES OR GUNS?
We use single-use sterilized needles for all our piercings, ensuring less tissue trauma, shorter healing times, and a safer, more hygienic experience.
IS JEWERLY INCLUDED IN THE PIERCING SERVICE PRICE?
Jewelry is not included in the piercing service. Please have a look of at our piercing lookbook to see the styles we offer along with their costs.
WHAT IS YOUR PIERCING JEWELRY MADE OF?
All our piercing jewelry is made of 14K solid gold. All of our piercing studs also have flatback implant grade titanium LABRETS.
HOW MANY PIERCINGS CAN I GET AT ONCE?
For Adults, we pierce up to 4 piercings in one appointment. For anyone under the age of 12, we pierce up to 2 piercings in one appointment and only pierce lobes.
DO YOU TAKE WALK INS?
Yes, we accept walk-ins! Be sure to message the studio beforehand to confirm that the piercer has availability.
WHERE IS YOUR STUDIO?
Our studio is located in the heart of Soho. Visit us at 42 Hollywood Road.
WHAT ARE YOUR STUDIO HOURS?
Everyday from 11:00am - 8:00pm
DO I NEED IDENTIFICATION TO GET PIERCED?
Yes, please bring an ID card or passport for your piercing appointment.
DO YOU DO NOSE PIERCINGS?
Yes! We over nostril piercings to anyone ages 15 and up.
EARRINGS
Everything you need to know about our earrings. Don't hesitate to reach out if you have any other questions!
WHAT MATERIALS IS YOUR EARRINGS MADE OF?
Our piercing jewelry is made of 14 solid gold with titanium labrets.
Our Huggies & Hoops are made with 925 sterling silver plated in 14K gold and rhodium.
WHAT IS STERLING SILVER?
Sterling silver is a hypoallergenic precious metal composed of 92.5% pure silver and 7.5% copper. This unique blend enhances its durability compared to fine silver, establishing it as the standard for silver jewelry. While sterling silver is sensitive to oxygen and moisture, leading to potential oxidation, it can be effortlessly restored to its original brilliance with a simple wipe using a sterling silver cleaning cloth!
WHAT IS HYPOALLERGENIC JEWELRY?
Hypoallergenic jewelry is designed to minimize the risk of allergic reactions in individuals with sensitive skin or metal allergies. All our jewelry made from materials that are less likely to cause irritation, such as titanium, solid gold and sterling silver. Hypoallergenic jewelry is ideal for those who experience symptoms like itching, redness, or swelling when wearing traditional jewelry.
While no material is entirely free from the potential for an allergic reaction, hypoallergenic options are nickel-free and crafted to be safe for most wearers. This makes them a popular choice for those seeking both style and comfort.
HOW DO I WEAR MY LABRET STYLE EARRING?
Unlike standard butterfly backs, LABRET style earrings are designed to be inserted from the back of the ear. To wear them, gently insert the LABRET post through your earlobe from behind, and then press the decorative top onto the front to secure it in place.
Stop by our store if you every need assistance! We are here to help!
HOW DO I CARE FOR MY EARRINGS?
14K Solid Gold: To keep your jewelry sparkling, just give it a gentle scrub with a soft brush and some warm water.
Sterling Silver: To keep your sterling silver earrings sparkling, gently clean them with a soft, lint-free cloth after each wear to remove oils and dirt. Store them in a cool, dry place, ideally in a tarnish-resistant pouch or a lined jewelry box, to prevent scratches and tarnishing
CONTACT US
Need help? Don't hesitate to reach out at hello@labret.co or via WhatsApp (6399 7930)